Login/Register 
No products in the cart.
The Kind Pen & Forever Kind Glass policy
Lifetime Warranty
Welcome to Frosted Labs, your go-to hub for top-tier glass & vaping gear! Embrace the enduring quality of your vaping journey with our all-encompassing Lifetime Guarantee offered by The Kind Pen, covering a wide array of gear. Here’s the lowdown:
Covered Products
- Our Lifetime Guarantee extends to most of our gear, ensuring enduring satisfaction.
Exclusions
- Any Frosted Labs glass due to limited collection
- EZ Pipes
- Vape coils, are exempt from this guarantee for obvious reasons.
DOA Instances
- In the unlikely event of a Dead On Arrival product, we express our apologies and promptly dispatch a replacement your way.
Guarantee Registration
All products with lifetime warranty come with a Kind Pen QR code and info for proper registration of your dank warranty.
Instructions once your recieve your gear
- Scratch off and scan the second code found on your product.
- Input your details to register the guarantee and unlock reward points.
- Your guarantee is officially registered – you’re good to go!
Replacement Procedure
- No need to dispatch your broken device. Just follow the outlined instructions when submitting your guarantee claim.
Shipping and Handling
- While your complimentary replacement device is on us, we kindly request you to cover the shipping and handling expenses. Keep in mind that shipping fees may vary based on the bulkiness of the device.
Loyalty Program
- By registering your guarantee, you automatically become part of our Loyalty Program. Accumulate valuable reward points, relish exclusive offers, and stay in the loop with breaking news.
AFTER PURCHASE
Scratch off and scan the second code to register your warranty and join our Loyalty Program to earn reward points, receive special offers, and breaking news.
01
Scratch off and scan the second code to register your warranty
02
Enter your details to register the warranty and claim rewards points
03
Done
Warranty registered.
Crucial Notice
The Frosted Labs & The Kind Pen are unwavering in their commitment to delivering outstanding products. Our Lifetime Guarantee program spans ALL our devices. Before initiating a guarantee claim, peruse our Trouble Shooting FAQ or reach out to customer service at support@thekindpen.com for potential assistance in repairing your device.
Embark on a journey of sublime blazing satisfaction with Frosted Labs. Register your guarantee now with The Kind Pen and become a cherished member of the Frosted Fam!